To start a Remote Session, please contact 4Site on 01244 952472 the connection can only be initiated by the customer therefore it is important the customer contacts 4Site IT Solution by telephone to confirm that they are indeed connecting to 4Site IT Solutions.
The 4Site IT Solutions engineer will provide you with a unique code to enter in the box below.
Before connecting make sure all documents are saved and any sensitive information is closed.
Note: LogMeIn (LMI) Rescue is a 3rd party remote assistance product that is currently used to provide remote support to 4Site IT Solutions customers. 4Site IT Solutions uses the Enterprise version of LogMeIn Rescue as the primary Remote Desktop Assistance tool to troubleshoot and resolve customer issues.
With LogMeIn Rescue, 4Site IT Solutions engineers can view or share control of the remote computer, chat, and highlight sections of the customer’s screen without the need to pre-install software.
LogMeIn Rescue differs from other remote access products from LogMeIn and other companies in that it is a reactive, permission-based support tool. No permanent software is installed on customer’s PC/device in order to deliver support that requires remote access, and 4Site IT Solutions engineers can only remotely access a 4Site IT Solutions customer’s PC with that customer’s explicit permission – permission that must be granted each and every time a customer requests support. Support from 4Site IT Solutions will be initiated from this site only.
This product information should not be considered an endorsement or support by 4Site IT Solutions. 4Site IT Solutions may discontinue use of this tool without prior notice.